Shipping policy

We deliver anywhere in India that our courier partners serve. If your pincode can’t be reached, we’ll tell you before dispatch and refund you in full.

We also ship to these countries, where personal imports of pre-owned clothing are allowed: Australia, Austria, Bahrain, Belgium, Bulgaria, Canada, Croatia, Cyprus, Czechia, Denmark, Estonia, Finland, France, Germany, Greece, Hong Kong, Hungary, Iceland, Ireland, Israel, Italy, Japan, Kuwait, Latvia, Lithuania, Luxembourg, Malaysia, Malta, Nepal, Netherlands, New Zealand, Norway, Oman, Poland, Portugal, Qatar, Romania, Saudi Arabia, Singapore, Slovakia, Slovenia, South Korea, Spain, Sweden, Switzerland, United Arab Emirates, United Kingdom, United States. If your country isn’t listed, we can’t ship there yet.

• Within India: a flat ₹200 per order, wherever you are.
• Everywhere else: a flat US$40 per order.

The shipping charge is shown in your cart and at checkout before you pay. There are no other delivery fees from us, and prices already include Indian taxes. Cash on delivery isn’t available at the moment.

If you browse from outside India, prices are shown in your local currency as an estimate. Checkout shows the exact amount and currency before you pay: Indian rupees, or US dollars for some international orders. If your card is in another currency, your bank converts it at its own rate. International orders may also attract import duties, taxes or customs fees in your country; these are set by your country’s customs authority, aren’t included in our prices, and are paid by you on delivery.

We pack and hand your order to the courier within 2 business days of payment. Business days are Monday to Saturday, excluding public holidays.

Delivery usually takes 3–7 business days after dispatch. Remote areas, including parts of the North East, Jammu & Kashmir, Ladakh and the islands, can take a few days longer. These are estimates, not guarantees, but if your order is very late you can cancel it (see late deliveries).

We email you a tracking link when your order ships. You’ll also find it, along with the order’s status, under Account → Orders.

Pieces are cleaned, folded and sent in recycled or recyclable mailers. Every parcel is sealed; please don’t accept one that has clearly been opened or tampered with.

Damaged or tampered parcel: if you can, note it with the courier at delivery, then send us photos within 7 days. We’ll refund or resolve it — see Returns.

Missed delivery: the courier makes up to three attempts and may call the phone number on your address. If the parcel comes back to us because of a wrong address or nobody being available, we’ll contact you to send it again (shipping charged again) or refund the price of the pieces.

Marked delivered but not received: contact us within 48 hours and we’ll open an investigation with the courier.