Returns, refunds & cancellation

Every piece is one of one, so we can’t swap it for another size or colour. Instead, you can return it for a refund as described below.

Before it ships: you can cancel any order, free of charge, until we hand it to the courier (usually within 2 business days of payment). Use the “Cancel or get help” link on your order page, or contact us with your order number. You get a full refund, including shipping.

After it ships: it can no longer be cancelled, but you can return it once it arrives (see below).

If we cancel: we may cancel an order if the piece is found damaged before dispatch, was listed at an obviously wrong price, your pincode can’t be served, or we suspect fraud. We’ll tell you why, and refund you in full.

We never charge a cancellation fee.

You can always return a piece for a full refund, including the shipping you paid, if within 7 days of delivery you tell us that it:

• isn’t the item you ordered;
• has damage or a flaw that wasn’t in the listing’s description or photos;
• measures more than 2 cm different from a listed measurement;
• isn’t genuine;
• arrived damaged in transit.

Send a few photos showing the problem. An unboxing video helps but isn’t required. We arrange a free pickup.

Because every piece is pre-owned, one of one, graded and measured, we don’t accept returns or exchanges for:

• incorrect size selection or fit preferences;
• change of mind after placing an order;
• colour preferences or minor variations in appearance between screens;
• disagreement with a style or appearance that was accurately described;
• minor signs of wear or imperfections that were disclosed in the listing.

Please check the photographs, condition grade, flaws and measurements before you buy, and ask us first if anything is unclear. This doesn’t affect your right to return a piece that is not as described (above), or any other remedy a consumer protection law entitles you to.

1. Within 7 days of delivery, open the order in Account → Orders and choose “Cancel or get help”, or contact us with your order number and photos.
2. We reply within one business day with pickup details.
3. Pack the piece securely; the courier collects it from your address.
4. We inspect it within 2 business days of receiving it and start your refund the same day.

• Refunds go back to the original payment method (UPI, card or bank account).
• We start a refund within 2 business days of receiving a return, or straight away for a cancelled order. Banks usually take 5–7 working days to show it.
• If a coupon was used, the refund is what you actually paid for the piece after the discount.
• If money left your account for a payment that failed, it is reversed automatically within the Reserve Bank of India’s time limits.
• We’ll email you when the refund is issued. If it hasn’t arrived after 5–7 working days, tell us and we’ll send you the bank reference.

If your order hasn’t arrived 7 business days after the delivery estimate in our Shipping policy, you can cancel it for a full refund, including shipping — unless the delay is caused by events outside anyone’s control, such as natural disasters or government restrictions.

Contact us with your order number. If you’re unhappy with how we’ve handled a return or refund, you can escalate it to our Grievance Officer (details on the contact page).