Terms & conditions

Baaki.store (“we”, “us”) is run by Bellion (Karmanyu Mehta, proprietor), a sole proprietorship at 2137, Jawahar Colony, Faridabad, Haryana 121001. These terms apply when you browse www.baaki.store or buy from us. By creating an account or placing an order, you agree to them, along with our Privacy notice, Returns, refunds & cancellation policy and Shipping policy.

We sell our own stock directly to you. We are not a marketplace and we do not list items for other sellers.

You must be at least 18 years old and able to enter a binding contract under Indian law to create an account or buy. You sign in with a one-time code sent to your email or mobile number. Keep access to them secure, and give us accurate details: we use them to deliver your order and to contact you about it. We may suspend an account used for fraud, abuse of offers or anything that breaks these terms, and we will tell you why.

Baaki.store specialises in pre-owned, vintage and thrift clothing. Since most of our products are pre-owned, individual items may show signs of previous wear, including minor fading, loose threads, stains, small imperfections or other signs of use. Unless a listing explicitly says “New with tags”, our products are pre-owned and are not sold as brand-new items.

We make reasonable efforts to display each item’s condition accurately through photographs and descriptions. Every piece is inspected and cleaned before listing, then described with a condition grade — New with tags (Never worn. The original tags are still attached); Good (Gently worn with light signs of use. Any flaws are listed and photographed); Fair (Visible wear such as fading or small marks — all listed and photographed). Please review all product images and descriptions carefully before purchasing. Each listing is also a single physical item: there are no other sizes or colours, and once it sells it’s gone.

We aim to provide accurate product descriptions, photographs, brand information and condition details, including every flaw we find, in words and in photos. Colours may appear slightly different depending on your screen, lighting or device. For vintage and pre-owned clothing, tagged sizes may differ from modern sizing standards — please refer to the measurements in the listing rather than relying on the tagged size alone.

We resell genuine branded goods that were first sold by or with the permission of the brand. Brand names are used only to describe the item: we are not affiliated with, endorsed by, or an authorised retailer of, any brand we stock, and all trademarks belong to their owners. We check every branded piece before listing it; if an item you bought from us turns out not to be genuine, we will take it back and refund you in full, including shipping.

Measurements are taken manually and accurate to within 2 cm. Thrift sizing varies by brand and era, so please go by the listed measurements, not the tagged size, when deciding whether a piece will fit.

You are responsible for checking the listed measurements before placing an order. We’re not responsible for sizing preferences, fit expectations, or the difference between vintage and modern sizing, where the listed measurements were accurate — but if a piece measures more than 2 cm off from what was listed, that counts as not as described and is always returnable (see Returns).

All sales are final. Due to the unique and limited nature of thrift and vintage clothing, we don’t accept returns or exchanges for incorrect size selection or fit preferences, change of mind, colour preferences or minor variations in appearance, disagreement with a style that was accurately described, or minor signs of wear or imperfections that were disclosed in the listing. Please inspect the photographs, description, measurements and condition details before purchasing.

Nothing in this policy excludes remedies required under applicable consumer protection law. If an item is materially different from its description, defective, or otherwise qualifies for a remedy under applicable law, contact us for assistance. Full detail and how to request a remedy: our Returns, refunds & cancellation policy.

All orders must be prepaid using only the payment methods displayed and supported at checkout. Orders are processed after successful payment confirmation; an order confirmation does not guarantee dispatch if payment has not been successfully received or an order requires verification. Cash on delivery is not available.

Online payments (UPI, debit and credit cards, netbanking and wallets where offered) are processed by Razorpay Software Private Limited, an RBI-authorised payment aggregator. Your card or bank details go straight to Razorpay; we never see or store them. We don’t charge a fee for any payment method, though your bank may charge its own fees.

If money leaves your account but the payment fails, it is reversed automatically within the time limits set by the Reserve Bank of India. If it hasn’t arrived after that, contact us with your order number and we’ll chase it with Razorpay. You may also raise a dispute (chargeback) with your bank or card issuer under its rules. Razorpay support: razorpay.com/support.

Please review your order carefully before completing payment. Before dispatch (usually within 2 business days of payment): you can cancel any order free of charge, for a full refund including shipping, from Account → Orders or by contacting us. After dispatch: the order can no longer be cancelled, but it can be returned once it arrives if it qualifies under our Returns policy.

We may also cancel an order ourselves — for example if the piece is found damaged before dispatch, was listed at an obviously wrong price, your pincode can’t be served, or we suspect fraud — and will always tell you why and refund you in full. Nothing in this section limits any cancellation or refund right available under applicable law.

We offer domestic shipping within India and international shipping to selected countries. Domestic dispatch and delivery timelines, and shipping charges, are covered in our Shipping policy (currently: dispatch within 2 business days, delivery 3–7 business days after that, ₹200 within India and US$40 to other countries).

Estimated delivery timelines are provided for guidance and may vary depending on the destination, courier service, customs clearance, weather, public holidays and other circumstances beyond our control — they are estimates, not guarantees, unless expressly confirmed in writing. You must provide a complete and accurate shipping address, contact number, postal code and any other information required for delivery; we aren’t responsible for delays caused by incorrect or incomplete information, customs inspections, or circumstances beyond our reasonable control. If a parcel is delayed, lost or damaged in transit, contact us so we can investigate with the carrier.

International orders may be subject to import duties, customs taxes, VAT, GST, brokerage fees or other charges imposed by the destination country. Unless explicitly stated otherwise at checkout, these charges are the buyer’s responsibility. Please check the import regulations and potential charges applicable in your country before placing an order.

Customs authorities may inspect, hold or delay shipments; such delays are outside our direct control. Customers must provide accurate information required for customs clearance. Any customs-related issue will be handled in accordance with applicable law and the shipping service’s terms.

You are responsible for providing accurate delivery information and being available to receive your order. If a shipment is returned because of an incorrect address, failure to collect the parcel, refusal to pay applicable import charges, or repeated unsuccessful delivery attempts, we will review the circumstances and the applicable courier terms before determining the next steps. Any additional shipping or return-to-origin charges, and any refund, will be handled in accordance with applicable law and the shipping provider’s terms.

Our products are generally unique or available in limited quantities. Adding a piece to your cart doesn’t reserve it; when you start checkout, we hold the pieces in your cart for 15 minutes so nobody else can buy them while you pay. If the hold ends before you pay, the pieces become available to others again, so adding an item to your cart does not guarantee it will remain available until checkout is completed.

Your order is accepted, and the contract formed, when we confirm your payment by email and on your order page. Very rarely, an inventory error means an item becomes unavailable after payment (for example, two payments for the same piece arriving at the same moment) — if that happens, we will contact you and arrange an appropriate resolution, including a refund for that piece.

Prices are in Indian rupees and include all applicable Indian taxes. Visitors outside India see prices converted into their local currency as an estimate only; orders are charged in Indian rupees, or in US dollars for some international orders, as shown at checkout before you pay. The shipping charge, any coupon discount and the total are shown in your cart and at checkout before you pay. We don’t add any other fees.

We reserve the right to correct genuine pricing, listing or technical errors. If a piece is listed at an obviously wrong price because of a mistake and affects an order already placed, we will contact you to arrange an appropriate resolution — usually cancelling the order before it ships for a full refund.

• One coupon per order. Each coupon can be used once per account.
• A coupon may have a minimum order value, an end date and a limited number of uses, all shown when you apply it.
• Unless expressly stated otherwise, discounts can’t be combined with other promotions or applied retrospectively to completed purchases. Coupons have no cash value and can’t be exchanged or transferred.
• If you return part of an order, the refund is the price you actually paid for that item after the discount.

Please don’t use bots, scripts or multiple accounts to hold or buy pieces, or to scrape listings; abuse holds, coupons, returns or refunds; interfere with the site’s security or try to reach data that isn’t yours; or use the site for anything unlawful or to harm other shoppers.

All original website content — photographs, graphics, logos, branding and written descriptions created by Baaki.store — is protected by applicable intellectual property laws, and may not be copied, reproduced, distributed or used commercially without prior permission, except as permitted by law. You’re of course free to wear, gift or resell what you buy from us.

To the extent permitted by applicable law, Baaki.store isn’t responsible for indirect or consequential losses arising from the use of our website, or for delays caused by circumstances beyond our reasonable control. Within what the law allows, our responsibility for an order is limited to the amount you paid for it. Nothing in these terms excludes or limits liability, or any consumer right, that cannot legally be excluded or limited under applicable law.

We collect and use customer information to process orders, arrange deliveries, provide customer support and fulfil our legal obligations. Personal information is handled in accordance with our Privacy notice and applicable data protection laws — see that page for what we collect, how it’s used, stored and protected, and your rights over it.

We may update these terms from time to time. The updated version is published on this page with a revised “last updated” date, and applies as permitted by applicable law. Orders already placed are handled under the terms and legal requirements that applied when you placed them.

These terms are governed by the laws of India, subject to applicable consumer protection laws. Subject to your right to approach a consumer commission, the courts at Faridabad have jurisdiction over any dispute. Nothing in these terms restricts any consumer right that cannot legally be waived.

For questions about an order, product, payment, shipping or these terms, please contact us. If something goes wrong, our Grievance Officer, Karmanyu Mehta (bellion.vk@gmail.com, +91 92177 66696), acknowledges every complaint within 48 hours and resolves it within 30 days.

You can also contact the National Consumer Helpline on 1915 or at consumerhelpline.gov.in, or file a complaint with a consumer commission through e-Daakhil. Thank you for shopping with Baaki.store.